Effective Date: [01-16-2026]
Last Updated: [01-16-2026]
These Terms and Conditions (“Terms”) govern your access to and use of the Docstrail platform, including the website, applications, APIs, and related services (collectively, the “Services”). Docstrail (“we”, “our”, or “us”) is operated from Thackery Ln, Naperville, Illinois, 60564, USA.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Eligibility and Authority
You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Services. If you are using Docstrail on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Account Registration and Security
To access certain features, you must create an account. You agree to:
- Provide accurate, complete, and current information
- Maintain the confidentiality of login credentials
- Be responsible for all activities under your account
You must notify us immediately of any unauthorized access or security breach.
3. Use of Services
You agree to use the Services only for lawful purposes and in compliance with applicable laws and regulations. You shall not:
- Upload or process unlawful, infringing, or harmful content
- Attempt to gain unauthorized access to systems or data
- Interfere with the integrity or performance of the Services
- Reverse engineer, copy, or misuse the platform
4. User Content and Data Ownership
You retain all rights, title, and interest in documents and content you upload (“User Content”). By using the Services, you grant Docstrail a limited, non-exclusive, royalty-free license to host, process, store, transmit, and display User Content solely to provide the Services.
Docstrail does not claim ownership of User Content.
5. Acceptable Use Policy
You agree not to use the Services to:
- Violate intellectual property rights
- Transmit malware or malicious code
- Engage in fraud, abuse, or deceptive practices
- Store or process content that violates applicable laws
We reserve the right to suspend or terminate access for violations.
6. AI, Automation, and Document Processing
Docstrail may use automated systems, AI, OCR, or machine learning technologies to process documents and improve functionality. Such processing is limited to providing the Services and is governed by our Privacy Policy. User Content is not used to train public or third-party AI models.
7. Third-Party Services and Integrations
The Services are hosted on cloud infrastructure provided by third-party service providers, including Amazon Web Services (AWS). Docstrail currently utilizes AWS servers located in the United States (US region) for hosting, storage, processing, and backup of data.
By using the Services, you acknowledge and agree that your data may be stored and processed on servers located in the United States and other jurisdictions where our service providers operate, subject to applicable data protection laws.
Docstrail is not responsible for third-party services, content, or policies beyond contractual obligations. Use of third-party services is subject to their respective terms and policies.
8. Fees, Billing, and Payments
Certain features of the Services may require payment. All payments are processed securely through third-party payment processors, including Stripe. Docstrail does not store or process full credit card or payment instrument details on its own servers.
By using paid features, you agree to:
- Pay all applicable fees, charges, and taxes
- Provide accurate and current billing information
- Authorize Stripe to process payments on your behalf
Fees are non-refundable unless expressly stated otherwise in writing. Pricing and subscription plans may be modified with reasonable prior notice.
9. Suspension and Termination
We may suspend or terminate your access immediately if:
- You violate these Terms
- Required by law or regulation
- Continued use poses security or legal risk
Upon termination, your right to use the Services ceases.
10. Data Retention and Deletion
All data stored on the Docstrail platform is encrypted at rest using industry-standard encryption mechanisms. Data may also be encrypted in transit using secure communication protocols.
Upon account termination, User Content and personal data may be deleted, anonymized, or retained in accordance with our Privacy Policy, contractual obligations, backup retention policies, and applicable laws.
11. Intellectual Property Rights
All platform software, trademarks, logos, and materials (excluding User Content) are the exclusive property of Docstrail or its licensors. No rights are granted except as expressly stated.
12. Confidentiality
Both parties agree to protect confidential information disclosed during use of the Services and not disclose it except as required by law.
13. Disclaimer of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law, Docstrail shall not be liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount paid by you to Docstrail in the preceding twelve (12) months.
15. Indemnification
You agree to indemnify and hold harmless Docstrail from claims, damages, losses, and expenses arising from your use of the Services or violation of these Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law principles. Courts located in Illinois shall have exclusive jurisdiction.
17. Changes to Terms
We may update these Terms from time to time. Continued use of the Services after updates constitutes acceptance of the revised Terms.
18. Severability and Waiver
If any provision is held unenforceable, the remaining provisions remain in full force. Failure to enforce any right shall not constitute a waiver.
19. Entire Agreement
These Terms, together with the Privacy Policy and any applicable agreements, constitute the entire agreement between you and Docstrail regarding the Services.
20. Contact Information
Docstrail
Email: support@docstrail.com
Address: Thackery Ln, Naperville, Illinois, 60564, USA